Privacy Policy

Last updated: June 2026

At Maitland's Hand Roaster, we are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the practices described in this policy.

1. Who We Are

Maitland's Hand Roaster is the data controller responsible for your personal information.
Email: [your support email]

2. Information We Collect

We may collect the following types of personal information:

• Identity & contact data: name, email address, phone number, billing and delivery address
• Transaction data: details of products you have purchased and payment information (we do not store full card details)
• Technical data: IP address, browser type, device information, and cookies
• Usage data: how you interact with our website, pages visited, and time spent
• Marketing preferences: your preferences for receiving marketing communications from us

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and customer service communications
• Improve our website, products, and services
• Send marketing emails and promotions (only where you have given consent)
• Comply with legal obligations
• Prevent fraud and maintain the security of our store

4. Legal Basis for Processing (UK & EU Customers)

We process your data on the following legal grounds:

• Contract: to fulfil your order
• Legitimate interests: to improve our services and prevent fraud
• Consent: for marketing communications — you may withdraw consent at any time
• Legal obligation: where required by law

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only where necessary, including:

• Shopify — our e-commerce platform provider
• Payment processors — to securely handle transactions
• Shipping and logistics partners — to deliver your orders
• Email marketing platforms — to send communications you have opted into
• Legal authorities — where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

6. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and support marketing. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 7 years for accounting and legal compliance purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to correct inaccurate data
• The right to erasure (the "right to be forgotten")
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time for marketing

To exercise any of these rights, please contact us at [your support email]. We will respond within 30 days.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is hosted on Shopify, which maintains industry-standard security practices.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Maitland's Hand Roaster
Email: maitlandscoffee@email.com