Maitlandscoffee@email.comTerms of Service

Last updated: June 2026

Welcome to Maitland's Hand Roaster. By accessing our website or placing an order with us, you agree to be bound by the following Terms of Service. Please read them carefully before using our site.

1. About Us

Maitland's Hand Roaster is a specialty coffee and herbal tea brand based in the United Kingdom.
Email: [your support email]

2. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or guardian, and that you accept these Terms of Service in full. If you do not agree with any part of these terms, please do not use our website.

3. Products

We reserve the right to modify or discontinue any product at any time without notice. All product descriptions, images, and pricing are as accurate as possible, but we do not warrant that product descriptions or other content are error-free.

Colours and packaging may vary slightly from images shown on the website due to photography and screen display differences.

4. Pricing & Payment

All prices are displayed in GBP (£) and are inclusive of applicable VAT unless otherwise stated. We reserve the right to change prices at any time. The price applicable to your order is the price displayed at the time of checkout.

We accept payment via the methods available at checkout. Payment must be received in full before your order is processed and dispatched.

5. Orders & Contract

Placing an order constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or stock unavailability.

If we cancel your order, you will receive a full refund to your original payment method.

6. Delivery

We aim to dispatch orders within 1–3 business days. Delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party couriers, customs, or circumstances beyond our control. Please refer to our Shipping Policy for full details.

7. Returns & Refunds

Our returns and refund process is outlined in our Return Policy. By placing an order, you agree to the terms set out therein.

8. Intellectual Property

All content on this website — including text, images, logos, product photography, and branding — is the intellectual property of Maitland's Hand Roaster and may not be reproduced, distributed, or used without our prior written consent.

9. User Conduct

You agree not to use our website for any unlawful purpose, to transmit harmful or offensive content, to attempt to gain unauthorised access to our systems, or to interfere with the proper functioning of the site.

10. Limitation of Liability

To the fullest extent permitted by law, Maitland's Hand Roaster shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the value of the order in question.

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

12. Third-Party Links

Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

Maitland's Hand Roaster
Email:maitlandscoffee@email.com
We aim to respond within 2 business days.