Shipping Policy

Last updated: June 2026

At Maitland's Hand Roaster, we roast to order to ensure every bag arrives at peak freshness. Below you'll find everything you need to know about how we ship your coffee and teas.

1. Order Processing

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next working day.

During busy periods (e.g. seasonal promotions or new product launches), processing times may be slightly longer. We will notify you if there is a significant delay.

2. Domestic Shipping (United Kingdom)

Shipping Method	Estimated Delivery	Cost
Standard Shipping	3–5 business days	[your rate]
Express Shipping	1–2 business days	[your rate]
Free Standard Shipping	3–5 business days	Free on orders over [your threshold]

Delivery estimates begin from the date of dispatch, not the date of order.

3. International Shipping

We ship to selected international destinations. Delivery times and costs vary by location.

Region	Estimated Delivery	Cost
Europe	5–10 business days	[your rate]
North America	7–14 business days	[your rate]
Rest of World	10–21 business days	[your rate]

International delivery times are estimates and may vary due to customs processing, local postal services, or other factors outside our control.

4. Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

We recommend checking your local customs regulations before placing an order.

5. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number (where available). You can use this to monitor your delivery progress.

If you have not received a tracking update within 5 business days of your dispatch notification, please contact us.

6. Failed Deliveries & Returned Parcels

If a delivery attempt is unsuccessful and the parcel is returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply. We are not responsible for parcels that cannot be delivered due to an incorrect address provided at checkout.

7. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at [your support email]. Please include your order number and, where possible, photographs of any damage.

We will work with you to resolve the issue as quickly as possible.

8. Contact Us

For any shipping-related enquiries, please get in touch:

Maitland's Hand Roaster
Email: Maitlandscoffee@email.com
We aim to respond within 2 business days.